Nancy James is a leadership development trainer who has developed dozens of customized learning experiences for corporations across the world, including recently serving as a program director for Leadership Education at Duke Divinity. She has been associate dean for executive education at Duke’s Fuqua School of Business and more recently has been a human resource executive for the United States Postal Service. She has been a member of the faculty of the Center for Creative Leadership (CCL) since 1995. At one time she managed CCL’s most popular program, Looking Glass Experience. Nancy holds a Ph.D. in educational psychology from Mississippi State University and an M.B.A. from the Fuqua School of Business. She is a Eucharistic minister and lector in her parish in Greensboro.
Leaders need to be aware of the mental blocks that prevent them from being open to new perspectives and ways of working.
Conversations about solutions often begin with what isn’t possible. But starting with what you love about possible options can energize and motivate your team.
Executives who can articulate what they learned from failed choices can recover and move on. The key to learning to do that is to ask for and offer clear feedback.